FAQ

Click "Sign Up", enter your email, choose a password, and confirm you are at least 18 years old (or the legal gambling age in your jurisdiction). One account per person, household, IP address, and device is allowed.

We are required to carry out Know Your Customer (KYC) checks under anti-money-laundering regulations. Verification protects your account and is mandatory before your first withdrawal.

Typically: (1) a government-issued photo ID (passport, national ID, or driver's license), (2) proof of address issued within the last 3 months (utility bill or bank statement), and (3) in some cases, proof of payment method ownership. We may request additional documents where required by law.

Most accounts are verified within 24–48 hours after all documents are submitted. You will be notified by email once the review is complete.

Contact support at . Some details (e.g., name, date of birth) can only be changed with supporting documents.

Use the "Forgot password" link on the login page. A reset link will be sent to your registered email.

No. Duplicate accounts will be closed, and any winnings or bonuses obtained through them may be voided in accordance with our Terms & Conditions.

We support cryptocurrency payments (e.g., BTC, ETH, USDT TRC-20/ERC-20, LTC) and selected local payment methods depending on your region — the full list is shown in the Cashier.

The minimum deposit is 10$ (or its cryptocurrency equivalent). Minimums may vary by payment method and are displayed in the Cashier.

Crypto deposits are credited after the required number of network confirmations — usually within a few minutes. Other methods are typically instant.

Go to Cashier → Withdraw, choose your method, and enter the amount. Withdrawals are processed to the same method used for depositing where possible. Your account must be fully verified before your first withdrawal.

Withdrawal requests are reviewed within [e.g., 0–24 hours]. After approval, crypto withdrawals arrive as soon as the network confirms the transaction. Processing times for other methods depend on the provider.

We do not charge deposit fees. Network (blockchain) fees for crypto transactions are borne by the player. Any applicable withdrawal fees are shown in the Cashier before you confirm.

Common reasons: incomplete verification, active bonus with unmet wagering requirements, deposit not yet wagered at least once (AML requirement), or a mismatch between the account holder and the payment method owner. Contact support if you need details.

Blockchain transactions are irreversible. Always double-check the address and network (e.g., TRC-20 vs ERC-20) before sending. Funds sent to a wrong address or unsupported network cannot be recovered.

It is the total amount you must bet before bonus funds (and/or winnings from them) become withdrawable. Example: a $50 bonus with a x35 wagering requirement means you must place bets totaling $50 × 35 = $1,750.

No. Slots typically contribute 100%, while live casino and table games contribute less or nothing. The exact contribution table is listed in the Bonus Terms.

Requesting a withdrawal with an active bonus usually forfeits the bonus and any winnings derived from it. Check the specific bonus terms before withdrawing.

Yes — the maximum bet with an active bonus is 5000$. Exceeding it may void the bonus and associated winnings.

Free Spins are valid on specified games for a limited time. Winnings from Free Spins are credited as bonus funds and are subject to wagering requirements unless stated otherwise.

Yes. You can decline a bonus before depositing or ask support to remove an active bonus (unused funds will be forfeited).

All games are provided by licensed game studios and use certified Random Number Generators (RNG). Game outcomes cannot be influenced by the casino or the player.

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We may request age verification at any time.

You can set deposit limits, loss limits, session time reminders, take a cooling-off break, or request self-exclusion. Contact support or use the Responsible Gaming section in your account settings.

Contact [email protected] and request self-exclusion for a chosen period (or permanently). During self-exclusion your account will be blocked and marketing communications stopped.

If gambling stops being fun, seek support from independent organizations such as Gambling Therapy (gamblingtherapy.org) or GamCare (gamcare.org.uk). Gamble responsibly — never bet more than you can afford to lose.

Via live chat on the website (24/7) or by email at [email protected].